We cannot accept returns or exchanges other than defective products.
We make every effort to ship the item, but if the item is scratched or dirty, or if it is different from your order, please contact us within 7 days after the item arrives.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with all accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return and exchange, you can contact us at customer@tenshodo.co.jp. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customer@tenshodo.co.jp.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange

We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, you’ll be automatically shipped on your original shipping address.

Exceptions / Refunds

If we have no items to exchange, we'll refund your purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for the credit card company to process and post the refund too.