Shipment and Delivery

ABOUT US

TENSHODO
https://shop.tenshodo.co.jp/
4F,Tenshodo Logistic Center 1-9-22 Sengoku, Koto-ku,
Tokyo 135-0015 Japan

PAYMENT

You can use these payment :
VISA , MasterCard , AMERICAN EXPRESS , Apple Pay , Google pay

SHIPMENT

Your order will be sent via FedEx. Please note that goods cannot be shipped to areas where FedEx cannot be delivered. Introducing the following shipping conditions.

  • You cannot change your address after ordering.
  • We cannot accept your request to combine multiple orders into a single shipment.
  • Delivery time of ordered products varies depending on the region.
  • Shipping time approx. 2-4 business days

POSTAGE

Shipping charges depends on the shipping address and weight(shipping volume weight).
It will be calculated at check-out.

Shipping volume weight / Country Asia Australia &
New Zealand
North America Europe
~ 4kg 6,000JPY 9,000JPY 11,000JPY 14,000JPY
~ 8kg 14,000JPY 19,000JPY 26,000JPY 24,000JPY
Over 8kg 22,000JPY 28,000JPY 35,000JPY 36,000JPY

RETURNS/EXCHANGE

We cannot accept returns or exchanges other than defective products.
We make every effort to ship the item, but if the item is scratched or dirty, or if it is different from your order, please contact us within 7 days after the item arrives.

Refund Policy here https://shop.tenshodo.co.jp/pages/refund-policy